CANCELLATION & REFUND POLICY
Transparent rules and timelines regarding event ticket cancellations, postponements, and refund processing.
1. General Event Ticket Sales
Tickets purchased on Ticket Adda represent confirmed reservations for time-sensitive, limited-capacity live events. In accordance with standard entertainment industry standards, all ticket sales are final and non-refundable once confirmed, except under the circumstances explicitly detailed below.
2. Event Cancellation by Organizers
If an event is cancelled in its entirety by the organizer or venue management (due to weather, artist unavailability, government directives, etc.):
- 100% Face Value Refund: You will receive a complete refund of the ticket face value amount paid for the cancelled event.
- Automatic Processing: Refunds are initiated automatically back to your original source of payment (UPI ID, Debit/Credit Card, or Net Banking) via Cashfree.
- Timeline: Refunds typically reflect in your bank account within 5 to 7 business days depending on your issuing bank.
3. Event Postponement or Date Changes
If an event is rescheduled or postponed to a new date, your existing Ticket Adda passes remain automatically valid for the rescheduled date. If you cannot attend the revised date, you must notify our Concierge team within 48 hours of the official reschedule announcement to request a face-value refund.
4. Convenience Fees & Taxes
Internet convenience fees, platform booking charges, and associated GST represent technology hosting, payment processing gateway fees, and SMS/WhatsApp telecommunication costs already incurred at the time of transaction. In the event of organizer cancellations, refund policies regarding convenience fees are determined according to the organizer's contractual settlement agreement.
5. Duplicate Debits or Payment Gateway Failures
If money was debited from your bank account or UPI app but you did not receive a Ticket Adda booking confirmation due to a network timeout, Cashfree automatically detects the unconfirmed order and initiates an auto-reversal. The debited amount will be credited back to your bank account within 24 to 48 hours.
6. How to Contact the Refund Desk
For any refund status inquiries or assistance: